Return/Exchange & Refund Policy

Thank you for choosing www.tossido.in for your shopping needs.

At Tossido, we value your satisfaction and strive to provide you with the best products and customer service experience possible. We understand that there may be occasions when you need to return or exchange an item or seek a refund. Therefore, we have established the following Exchange and Return Policy to ensure a transparent and seamless process for our valued customers:

Returns Policy:

You have 7 calendar days from the date of delivery to return an item.
To be eligible for a return, the item must be unused and in its original condition, including the original packaging with all tags and labels intact.
Proof of purchase, such as an invoice or delivery note, is required for all returns.
Tossido reserves the right to refuse returns if the product is not in its original condition, is damaged, or is missing parts for reasons beyond our control.
A flat fee of Rs. 190/- will be charged for return processing. This fee is applicable to all returns.
If you wish to avoid this return fee, you may choose to return the packaging and initiate the return process by mailing us at sales@tossido.in to request the return address.

Shipping for Returns:

Customers are responsible for shipping the return package to the provided address.
Tossido can arrange for return pickup at a nominal cost (Rs. 190/-), subject to availability in your location.
Shipping fees incurred by the customer are non-refundable.
Please ensure that the Tossido Order ID and your name are clearly indicated on the return package for easy identification.
Customers may also share the tracking details of their return package with us at sales@tossido.in.

Non-Returnable Items:

Items purchased on sale are non-returnable and non-exchangeable.
Tossido reserves the right to refuse returns or exchanges at its discretion.
Socks are non-returnable and non-exchangeable due to hygiene reasons.

Exchange Policy:

If you wish to exchange an item, please notify us within 7 calendar days from the date of delivery.
The exchanged item must be unused and in its original condition, including the original packaging with all tags and labels intact.
Exchanges are subject to product availability. If the requested item is out of stock, a refund will be processed instead.
Customers are responsible for shipping the exchange package to the provided address.
Tossido can arrange for exchange pickup at a nominal cost (Rs. 190/-), subject to availability in your location.

Refund Policy:

Upon receiving your return, we will inspect the item and notify you of its receipt and status.
The refund process may take up to 7 working days from the date of receiving your return.
For pre-paid orders, if your return is approved, the product cost will be refunded to your credit card or original method of electronic payment.
Please note that express delivery charges are non-refundable.
The refunded amount will reflect in your bank statement within 10-15 days, subject to your bank or card issuer's policies.
For Cash on Delivery (COD) orders, please provide your bank or UPI details to sales@tossido.in along with the courier receipt for prompt resolution.

Treatment of Discounts:

Any discount applied using a Coupon Code during the order placement will be deducted from the refund or exchange amount in full, regardless of the return or exchange quantity or value.

General Terms:

Tossido reserves the right to change or update the prices, policies, and terms without notice. All updates will be reflected on our website.
The terms and conditions of this policy apply to all customers who shop on www.tossido.in.

Contact Us:

If you have any further inquiries regarding the return, exchange, or refund process, please don't hesitate to reach out to us at sales@tossido.in.

Thank you for choosing Tossido.

Sincerely,
Team Tossido