Non-Returnable Items Policy

At Tossido, we are committed to delivering high-quality products and exceptional customer service. However, due to the nature of certain items, we have implemented a strict Non-Returnable Items Policy. We ask that you carefully review the following points to understand why some products, such as socks, cannot be returned or exchanged:

  1. Hygiene and Safety Concerns:
    Socks are personal wear items that come into direct contact with the skin. For hygiene, health, and safety reasons, we cannot accept returns or exchanges for socks once they have been worn, opened, or tried on. This policy is in place to prevent the spread of infections and ensure the safety of our customers.

  2. Quality Control:
    All socks undergo rigorous quality control checks before shipment to ensure they meet our high standards. Should you receive socks that are defective, damaged, or in less than perfect condition, please contact our customer service team immediately with photographic evidence of the issue. We will address any quality concerns promptly.

  3. Non-Returnable Policy:
    In accordance with hygiene regulations and the personal nature of socks, they are classified as non-returnable and non-exchangeable. This policy is enforced to protect the safety of all our customers and maintain the integrity of our products.

  4. Order Accuracy:
    We strongly recommend double-checking your order details, including size, color, and quantity, before completing your purchase. We will not accept returns or exchanges based on incorrect orders or a change of mind once the purchase has been confirmed.

  5. Exceptions:
    The only exceptions to this policy will apply in the event that the socks are defective, damaged upon arrival, or not as described. If you believe your item qualifies for an exception, please contact our customer service team within 24 hours of receiving the item, providing evidence of the issue. We will work with you to resolve the matter promptly, including offering a replacement or refund, as applicable.

  6. Other Non-Returnable Items:
    In addition to socks, the following items are also non-returnable and non-exchangeable:

    • Sale Items: All products purchased during promotional sales are final and cannot be returned or exchanged.
    • Personalized or Customized Products: Items that have been personalized or customized in any way cannot be returned or exchanged.

Important Notes:

  • Policy Changes: Tossido reserves the right to modify or update this policy at any time without prior notice. Any changes will be reflected on our website, and it is the responsibility of the customer to review the updated policy before making a purchase.

  • Final Decision: By making a purchase, you acknowledge and agree to abide by this Non-Returnable Items Policy. Once items are categorized as non-returnable, no refunds, exchanges, or credits will be issued under any circumstances.

If you have any questions or need further clarification, please do not hesitate to contact us at sales@tossido.in.