- Can I cancel my order?
Yes! You can cancel an order as long as we havent packed it for you. As soon as the order is cancelled, we refund the entire amount paid for the order.
- What are the steps to be followed to cancel my order?
Please log in to your TOSSIDO account. Click on My Account section at the top right corner of your screen. Select the order/item you want to cancel. Locate the "Cancel" button and click on it. Voila! The order has been cancelled.
- How long will refund take post cancellation?
We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on the payment mode used:
If you paid using your bank or e-wallet, it will reflect in the source account within 5 to 7 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.
- Does TOSSIDO assure of complete refund against my cancelled order?
Absolutely! Although we must add that cancellations are not a very happy thing for us.
- Help! The 'Cancel' link is disabled.
Well, it can mean two things:
1. The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries!
2. Something might not be working as it's supposed to, on the website. Give us a call or send us an email and we'll help in fixing it.
You can also reach us at : firstname.lastname@example.org | Ph : 011-41724759
Address : K-59, Lajpat Nagar II, New Delhi 110024