Cancellation Policy

Cancellation Policy 

In case you wish to cancel the order, you can drop an e-mail at sales@tossido.in with your order number. We can cancel your order and refund the amount only if the order has not been already dispatched.

1: Cancellation before Shipment
1.1 If a customer cancels their order prior to shipment, there shall be no cancellation fee imposed.
1.2 In the event of a cancellation, the customer shall receive a full refund of any amounts paid, without any additional charges, provided that such refund shall be made to the original method of payment only.
1.3 To prevent abuse of cancellation policy - If a customer cancels their prepaid order for more than one consecutive time, the refund shall be offered in the form of store credit only.

Cancellation after Shipment
2.1 If a customer requests a cancellation after the item has been shipped or handed over to the courier, a flat fee of Rs.300 shall be deducted from the original method of payment to compensate for the facilitation and courier charges incurred.

3: Procedure for Cancellation Request
3.1 The customer may initiate a cancellation request by navigating to the "Returns and Exchange" section under the "Info" tab on the website.
3.2 The customer shall submit the cancellation request in the prescribed format as described on the website or mobile app. The cancellation request shall be accepted by the company only after the customer has successfully verified themselves on the system