Cancellation Policy

Thank you for shopping with www.tossido.in. Your satisfaction is important to us, and we appreciate your trust in our brand.

Please read the following terms regarding order cancellations carefully:

1. Cancellation Before Dispatch

1.1 Orders can be canceled without any deduction if the cancellation request is received before dispatch.
1.2 A full refund will be issued to the original payment method.
1.3 In case a prepaid order is canceled more than once consecutively, the refund will be processed in the form of store credit to prevent misuse.

2. Cancellation After Dispatch

2.1 Once an order has been shipped or handed over to the courier, it cannot be canceled.
2.2 If the package is not accepted on delivery (refused or unreceived), it will be returned to our warehouse.
2.3 In such cases, a flat ₹190/- will be deducted from the original payment amount to cover courier and processing charges. The remaining amount will be refunded to your original payment method once the product is received back.

3. Non-Receiving of Prepaid Orders

3.1 If the customer does not accept or is unavailable during delivery of a prepaid order, it will be treated as an automatic cancellation after dispatch.
3.2 A ₹190/- flat fee will be deducted, and the remaining amount will be refunded upon return of the parcel to our warehouse.
3.3 Repeated non-acceptance of prepaid orders may lead to suspension of prepaid order eligibility for future purchases.

4. How to Cancel Your Order

To initiate a cancellation request:

  • Email us at sales@tossido.in with your Order Number.

  • Alternatively, use the cancellation request format available on our Contact Us page.

5. Additional Information

  • Cancellation is not possible once the product is delivered. After delivery, our return policy will apply.

  • Tossido reserves the right to amend or cancel this cancellation policy at any time, with immediate effect upon publication on our website.

If you have any questions or need assistance, feel free to contact us at sales@tossido.in.

Thank you for choosing Tossido.

Sincerely,
TEAM TOSSIDO